Apple has announced that it will deliver a software update to address customer complaints about the newest iPhone 15 models' tendency to overheat, which were released less than a week ago.
Apple claimed that a mix of problems in iOS 17, bugs in apps, and a brief setup period were to blame for the new iPhone models' high operating temperatures.
“We have identified a few conditions which can cause iPhone to run warmer than expected. The device may feel warmer during the first few days after setting up or restoring the device because of increased background activity. We have also found a bug in iOS 17 that is impacting some users and will be addressed in a software update. Another issue involves some recent updates to third-party apps that are causing them to overload the system. We’re working with these app developers on fixes that are in the process of rolling out,” said a spokesperson for Apple told CNBC.
User reports on Apple's forums, Reddit, and social media reveal that all four of the new iPhone 15 models can get hotter than anticipated during use after Apple debuted them earlier this month. The new iPhone Pros were reviewed by CNBC, who also remarked that the iPhone 15 Pro Max became warm.
“I just got the iPhone 15 Pro today and it’s so hot i can’t even hold it for very long!” wrote one commenter on Apple’s forums.
The aluminium frame and revised titanium casing of Apple's two high-end models, the $999 iPhone 15 Pro and $1,199 iPhone 15 Pro Max, make them easier to fix. Apple said that the titanium chassis design has nothing to do with the latest models' overheating issues.
Apple instead cites problems with particular apps and an iOS bug that may be rectified with upgrades. Apple claimed that a future iOS 17 update to fix the problem won't affect the devices' performance.
According to Apple's website, consumers may find that their phones feel warmer when they are restored from a backup, while they are wirelessly charging, when they are using graphics-intensive software or streaming high-definition video.
Apple claims that if an iPhone doesn't show a temperature warning, it's safe to use and that it's typical for gadgets to get warm when they're being used a lot.
Long lineups can be seen outside Apple stores on launch day, and it appears that the new iPhones are selling well so far. Ship delays for the gadgets can sometimes take weeks.
“Interestingly, lead times for the 15 Pro Max, 15 Plus and 15 are tracking more elevated relative to their predecessors (e.g., iPhone 14 Series), and the 15 Pro Max is boasting the highest lead time we have seen historically across all SKUs since we have been tracking lead time data,” JPMorgan analysts wrote in a note last week.
However, a well-known supply chain expert for Apple, Ming-Chi Kuo, warned last week in a blog post that the heat issue with the iPhone 15 would affect sales.
Apple has experienced high-profile launch hiccups in the past, but they didn't significantly affect the outlook for the business.
A design issue in the iPhone 4, which was released in 2010, could cause calls to be lost. To solve the issue, Apple gave out cases. Tim Cook, the CEO of Apple, issued a public apology for Apple Maps' flaws in 2012, just a few months after the iPhone 5 went on sale. The 2014 introduction of the iPhone 6 received flak for buckling under force.
(Source:www.cnbc.com)
Apple claimed that a mix of problems in iOS 17, bugs in apps, and a brief setup period were to blame for the new iPhone models' high operating temperatures.
“We have identified a few conditions which can cause iPhone to run warmer than expected. The device may feel warmer during the first few days after setting up or restoring the device because of increased background activity. We have also found a bug in iOS 17 that is impacting some users and will be addressed in a software update. Another issue involves some recent updates to third-party apps that are causing them to overload the system. We’re working with these app developers on fixes that are in the process of rolling out,” said a spokesperson for Apple told CNBC.
User reports on Apple's forums, Reddit, and social media reveal that all four of the new iPhone 15 models can get hotter than anticipated during use after Apple debuted them earlier this month. The new iPhone Pros were reviewed by CNBC, who also remarked that the iPhone 15 Pro Max became warm.
“I just got the iPhone 15 Pro today and it’s so hot i can’t even hold it for very long!” wrote one commenter on Apple’s forums.
The aluminium frame and revised titanium casing of Apple's two high-end models, the $999 iPhone 15 Pro and $1,199 iPhone 15 Pro Max, make them easier to fix. Apple said that the titanium chassis design has nothing to do with the latest models' overheating issues.
Apple instead cites problems with particular apps and an iOS bug that may be rectified with upgrades. Apple claimed that a future iOS 17 update to fix the problem won't affect the devices' performance.
According to Apple's website, consumers may find that their phones feel warmer when they are restored from a backup, while they are wirelessly charging, when they are using graphics-intensive software or streaming high-definition video.
Apple claims that if an iPhone doesn't show a temperature warning, it's safe to use and that it's typical for gadgets to get warm when they're being used a lot.
Long lineups can be seen outside Apple stores on launch day, and it appears that the new iPhones are selling well so far. Ship delays for the gadgets can sometimes take weeks.
“Interestingly, lead times for the 15 Pro Max, 15 Plus and 15 are tracking more elevated relative to their predecessors (e.g., iPhone 14 Series), and the 15 Pro Max is boasting the highest lead time we have seen historically across all SKUs since we have been tracking lead time data,” JPMorgan analysts wrote in a note last week.
However, a well-known supply chain expert for Apple, Ming-Chi Kuo, warned last week in a blog post that the heat issue with the iPhone 15 would affect sales.
Apple has experienced high-profile launch hiccups in the past, but they didn't significantly affect the outlook for the business.
A design issue in the iPhone 4, which was released in 2010, could cause calls to be lost. To solve the issue, Apple gave out cases. Tim Cook, the CEO of Apple, issued a public apology for Apple Maps' flaws in 2012, just a few months after the iPhone 5 went on sale. The 2014 introduction of the iPhone 6 received flak for buckling under force.
(Source:www.cnbc.com)