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25/12/2024

Merging Senses In Marketing: How AI And Human Perception Shape The Future Of Consumer Experience




Merging Senses In Marketing: How AI And Human Perception Shape The Future Of Consumer Experience
Have you ever wondered why pink is associated with sweetness or why the shape of packaging affects your perception of taste? These subtle but powerful sensory cues play a significant role in shaping consumer behavior. This phenomenon, known as cross-modal correspondence, involves the interplay between different sensory modalities, such as sight, taste, and sound. With artificial intelligence (AI) now mimicking human sensory biases, the implications for marketing and product design are profound.
 
Recent research reveals that generative AI systems, such as ChatGPT, reflect similar sensory associations to those found in humans. This discovery not only sheds light on how our brains process sensory information but also opens new possibilities for businesses to enhance consumer experiences.
 
Understanding Cross-Modal Correspondence
 
The study of cross-modal correspondences dates back to the 1970s when researchers first observed links between colors and taste perceptions. For instance, red and pink hues are often associated with sweetness, while yellow or green evoke sourness. These patterns, now well-documented, suggest that human sensory experiences are deeply interconnected.
 
For years, scientists like Charles Spence from the University of Oxford have explored these associations to understand their origins. Theories suggest that evolutionary factors play a role. For example, ripe red fruits are often sweeter than their green, unripe counterparts, leading to an instinctive association between color and flavor. Shapes, too, have their influences; rounder shapes are linked to sweetness due to their perceived safety, while sharp shapes correlate with bitterness and potential harm.
 
AI and Sensory Perception: Breaking New Ground
 
The rise of generative AI systems has provided researchers with a unique opportunity to study sensory correspondences through a different lens. A recent study by Carlos Velasco of the BI Norwegian Business School, along with Spence and Kosuke Motoki from the University of Tokyo, explored whether AI tools could replicate human sensory biases.
 
Using ChatGPT, the researchers posed questions similar to those used in human studies. For instance, they asked about the association between specific shapes and tastes or the connection between colors and flavors. Interestingly, AI responses mirrored human patterns, albeit with slight variations depending on the model's training data.
 
ChatGPT-4, for example, showed more reliable results than its predecessor, ChatGPT-3.5, due to its advanced architecture and broader training dataset. This alignment between AI and human sensory associations underscores the potential for AI to enhance our understanding of cross-modal correspondences.
 
Marketing Applications: A Sensory Revolution
 
The implications of these findings for marketing and product design are significant. By leveraging AI insights into sensory correspondences, businesses can create more engaging consumer experiences.
 
  1. Packaging Design:
    Research shows that packaging colors influence taste perception. Bitter chocolate, for instance, is perceived as sweeter when wrapped in pink rather than black. Companies can use such insights to redesign their products for enhanced consumer appeal.
 
  1. Food and Beverage Pairing:
    AI-driven analyses can suggest music, colors, or even table settings that complement specific flavors. Imagine a wine-tasting event where the music and lighting are optimized to enhance the wine's profile—a sensory experience crafted with AI precision.
 
  1. Personalized Marketing:
    With AI's ability to process vast amounts of data, businesses can create personalized recommendations that align with individual sensory preferences, making advertising campaigns more targeted and effective.
 
Human Creativity vs. AI Insights
 
Despite the promise of AI, experts caution against over-reliance on these tools. AI models, while powerful, can "hallucinate" or generate inaccurate responses. Moreover, they lack the nuanced creativity inherent to human designers.
 
Velasco emphasizes that AI should serve as a source of inspiration rather than a definitive solution. Combining AI-driven insights with human creativity can lead to innovative designs that resonate with consumers on a deeper emotional level.
 
The Future: AI Hypotheses in Sensory Research
 
One intriguing avenue for future research involves using AI to hypothesize new cross-modal correspondences. While current studies validate known associations, generative AI could identify previously unrecognized links between sensory modalities. These hypotheses could then be tested on human subjects, paving the way for groundbreaking discoveries.
 
For instance, AI might uncover how temperature influences our perception of flavor or how texture affects our emotional response to a product. Such insights could revolutionize industries ranging from food and beverage to interior design and beyond.
 
A Festive Experiment: Sensory Pairing in Action
 
In the spirit of the holiday season, consider how sensory associations enhance festive experiences. Previous studies by Spence have shown that specific music complements different wines. High-tempo, bright compositions pair well with citrusy whites, while deeper, more resonant pieces enhance the richness of reds.
 
When asked for recommendations, ChatGPT suggested Carol of the Bells for mulled wine—a choice reflecting the wine's layered, spiced flavors. While such pairings may not suit every palate, they demonstrate the potential of AI in crafting memorable sensory experiences.
 
Bridging Science, AI, and Consumer Experience
 
The interplay of senses, once a subject of scientific curiosity, is now a powerful tool in consumer engagement. As AI continues to evolve, its ability to mimic and enhance human sensory biases will transform how businesses design products and experiences.
 
From redefining packaging aesthetics to curating multisensory events, the applications of AI in sensory marketing are vast. However, the true magic lies in combining AI's analytical precision with human creativity, ensuring that every design resonates with consumers on a deeply personal level.
 
As we move forward, the partnership between AI and human intuition will redefine the boundaries of innovation, creating a future where every sensory experience is carefully crafted for maximum impact.
 
(Source:www.bbc.com) 

Christopher J. Mitchell

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