While pointing out to uneasy communications with bosses as one factor, a recent survey has found that slightly less than one-third of those employees polled in Asia were happy in their work prompting the agency to conclude that, in general, employees in Asia are more downbeat about their jobs than the overall global average.
The research by Human resource solutions firm TinyPulse said that while 30 percent of employees around the world said they were happy at work, only 28 percent of employees in Asia Pacific reported feeling happy at work, said Ketti Salemme, a communications manager at TinyPulse.
"There is not a huge difference, but it does show that (the) majority of employees, (both) in and out of the Asia Pacific region, do not feel happy at work," Salemme added.
The 2017 Employee Engagement Report helped the firm in the uncovering of several noticeable disparities between employees in the region and their counterparts around the world and it was conducted with the help of more than one million responses from employees across 1,000 organizations which were collected primarily online.
The respondents were asked about whether employees could recite their organization's vision, mission and cultural values and this was one of the largest variation in responses that came from the employees in Asia. In response to this question, while the global average of an negative answer was 32.50 percent, nearly 54 percent of employees in Asia Pacific responded that they were able to associate themselves with mission and vision of the company they work for.
But the largest variation in comparison to the global average was identified in relation to the internal communication and interactions with bosses and this was the big rub in Asia was internal communication as 40 percent of employees ranking interactions with bosses at 9 out of 10 or higher which was nearly 15 percentage points below the global average, according to TinyPulse.
With Asia Pacific workers saying there was uneven attention to detail and strong client relationships, the survey noted that employee satisfaction in these areas also affects customer service outcomes.
There were some other specific issues that were dealt with in the survey and that came up as specific characteristics for the Asia Pacific respondents. These include the following:
"The level of service varies from staff member to staff member. Ideally, it should be consistent across the whole brand."
"Less site visits and interactions with customers are major (reasons) for poor performance."
"Our service is alright but much needs to be improved. We're in too much of a hurry with clients to really spen(d) some time with them to build a relationship and get to know the client."
According to the insurance and professional services firm Aon Hewitt, employee engagement in the region improved in the past few years despite the pitfalls in communication and customer service.
Noting the largest rise across all regions, employee engagement in Asia Pacific improved by 5 percentage points in 2015, found a 2016 Aon Hewitt report.
(Source:www.cnbc.com)
The research by Human resource solutions firm TinyPulse said that while 30 percent of employees around the world said they were happy at work, only 28 percent of employees in Asia Pacific reported feeling happy at work, said Ketti Salemme, a communications manager at TinyPulse.
"There is not a huge difference, but it does show that (the) majority of employees, (both) in and out of the Asia Pacific region, do not feel happy at work," Salemme added.
The 2017 Employee Engagement Report helped the firm in the uncovering of several noticeable disparities between employees in the region and their counterparts around the world and it was conducted with the help of more than one million responses from employees across 1,000 organizations which were collected primarily online.
The respondents were asked about whether employees could recite their organization's vision, mission and cultural values and this was one of the largest variation in responses that came from the employees in Asia. In response to this question, while the global average of an negative answer was 32.50 percent, nearly 54 percent of employees in Asia Pacific responded that they were able to associate themselves with mission and vision of the company they work for.
But the largest variation in comparison to the global average was identified in relation to the internal communication and interactions with bosses and this was the big rub in Asia was internal communication as 40 percent of employees ranking interactions with bosses at 9 out of 10 or higher which was nearly 15 percentage points below the global average, according to TinyPulse.
With Asia Pacific workers saying there was uneven attention to detail and strong client relationships, the survey noted that employee satisfaction in these areas also affects customer service outcomes.
There were some other specific issues that were dealt with in the survey and that came up as specific characteristics for the Asia Pacific respondents. These include the following:
"The level of service varies from staff member to staff member. Ideally, it should be consistent across the whole brand."
"Less site visits and interactions with customers are major (reasons) for poor performance."
"Our service is alright but much needs to be improved. We're in too much of a hurry with clients to really spen(d) some time with them to build a relationship and get to know the client."
According to the insurance and professional services firm Aon Hewitt, employee engagement in the region improved in the past few years despite the pitfalls in communication and customer service.
Noting the largest rise across all regions, employee engagement in Asia Pacific improved by 5 percentage points in 2015, found a 2016 Aon Hewitt report.
(Source:www.cnbc.com)
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